Terms of Service


Our online store has started its operation and welcomes you. Before navigating the website and making your purchases, we draw your attention to carefully read its terms of use, which govern both the protection of your personal data and the security of your transactions as well as the presentation, sale, packaging, transport, eventual return and delivery of our products displayed on this website. Your unreserved acceptance of these terms of use is presumed both from your navigation on and from the implementation of any transaction and/or communication with our company. In case you disagree or wish to reserve part or all of these terms, you have the possibility to send your relevant e-mail to the email address info@ In any case our company reserves its absolute right to modify, renew or upgrade at any time and without prior notice in any way to the user-consumer – member of the website, cumulatively or disjunctively part or all of these terms of use, the content of the website and the external appearance (interface) , the structure or configuration of the website as well as its technical specifications. Finally, the company reserves the right at any time, without justification and without prior notification in any way to the user – consumer – member of the website to abort, suspend or terminate the operation of the website. The unreserved acceptance of the user – consumer – member of the website presupposes by itself the navigation on it.


The online store offers all internet users the opportunity to buy a wide range of footwear products at competitive prices, displaying, promoting and reselling the products of its suppliers. The company chooses at its absolute discretion the products it will present to the consumer public through as well as renewing and/or withdrawing them, at any time, without justification and without prior notification in any way. Finally, the pricing policy of the company as well as the methods of promoting its sales, through offers and/or discounts, are determined exclusively by the company and may be modified at any time, without prior notification in any way.

III) RECEIPT AND COMPLETION OF ORDER cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive prices on the market. Orders are completed with a specific process, described in detail below, because sometimes, for reasons beyond our control, there is a case where a product that appears available on our website is ultimately unavailable or not deliverable within of the delivery time indicated on Therefore, in order to be fully aware of the progress of the order you have placed but also protected from any such cases, the completion of your order is implemented through the steps directly below (steps): (1) SENDING REQUEST FOR ORDER We recommend that you before the first time you place an order, register as a user so that it becomes easier and better to serve you from our online store.

• free choice of products and placement in the “shopping basket”,

• starting the process of sending an order request, through the “steps” indicated to you,

• completing all the details of your order request, which appear on the order form

• display at the e-mail address you have given us, an automated message with the details of the order request that our company will receive. Each time you send our company a request to order, you must have previously accepted these terms of use, which govern the transactions between us in their entirety. Do not forget that your requests are received by our company with the express reservation of a thorough check of the availability of the products included in your order request, since at this stage the processing of your request by our company has not yet started. Finally, we inform you that our company follows a strict policy of protecting your personal data and only after your express consent (granted by sending the form) are they collected and processed in the most secure and diligent manner. (2) ORDER REQUEST PROCESSING At this stage, our company thoroughly checks the availability of all products listed in your order request. Particularly :

• In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm by sending an e-mail to the e-mail address you have given us and it will include all its details. The products will then be shipped based on the delivery schedule of our partner courier company.

• In the event that one of the items you ordered is not available and/or that a product cannot be available at the delivery time indicated in our online store, then the relevant employee of our company will contact you by phone, in order to agree on any modification or cancellation of your order request. In the event that telephone communication is not possible, you will be sent an e-mail to the e-mail address you have given us, in order to get in touch with us. In the event that for any reason none of the above two communications becomes possible for a period of 10 days from the sending of your order request, then your request is automatically canceled and you will have to send a new request to us again.

• In any case, after contacting you, a confirmation of your new order will be sent to the e-mail address you provided, with all the new information it includes. The products will be shipped again, based on the delivery schedule of our partner courier company.


To pay for the products you are interested in buying, you can choose among the methods proposed by our company. First you decide which payment process suits you. Then choose the corresponding payment method at the appropriate point of your order request form and finally enter your necessary information. We remind you that our company follows a strict policy of protecting your personal data and all the payment details you send us are collected and processed with complete security and diligence and only after your consent provided by sending your order request. With regard to payments using a credit card, our company in collaboration with the cooperating financial institutions takes all the necessary security measures that ensure the maximum possible protection in your electronic transactions.


BY CREDIT CARD: Our company accepts Visa and Mastercard credit cards. The process is carried out and completed through a banking institution with which we cooperate and which provides all the necessary security guarantees of electronic transactions. Your transactions in our online store are protected by high-reliability online security systems (SSL-128 bit and digital certification by Verisign, Inc.), which guarantee a secure trading environment in many large companies worldwide. We draw your attention to the following: Before the confirmation of your order, your credit card will be pre-approved with a commitment of the total amount in order to make the corresponding commitment of the product(s) that we will send you. This commitment will be valid for a period of 6 days, and if for any reason your order is not completed, then it will be canceled automatically. However, for certain credit cards that are not technically possible to pre-authorize at this stage, the final charge of the total amount will be made. In case of successful pre-approval, the final charge to your card is made when the products are sent to you. In the event that there is a problem with the pre-approval or final billing of the entire amount, then the responsible employee from our company’s customer service department will contact you on the telephone numbers you have notified us (through your order request), in order to consult with you on this matter. In the event that it is not possible to contact you in this way, you will be sent an e-mail to the electronic address that you have notified us through your order request in order for you to contact us. Finally, in the event that neither communication becomes possible for any reason, for a period of 10 days from the sending of your order request, then your order request is automatically canceled and you will have to send your request to us again. In this case, however, our company will send you a relevant message of cancellation of your order request to the email address you have given us.

BY BANK ACCOUNT DEPOSIT: Your order will be shipped as soon as the amount clears our account.

Please make the deposit to

EUROBANK, IVAN GR1202602870000410201433157

In payments by bank transfer, the order is sent only if the transfer is made at the expense of the sender (“OUR”, not “SHA”) and if the reason for the transfer includes the number of the order it concerns, so that it can be identified .

After 5 working days and if the deposit has not been made to our account, the order is automatically cancelled.


At the same time as confirming your order, our company also informs you about the delivery time of the products you have chosen, which depends on the region you have chosen to have the products sent to you. In the case of payment by credit card, you are required to be present in person when receiving your order by showing the delivery clerk your credit card and identification. The order will be sent to you by our company or by a carrier of our absolute choice, during working days and hours (Monday – Friday, 09:00-18:00). Based on the delivery schedule of our partner courier company, deliveries are made as follows:

• within Attica and Crete within 3 working days from the moment your order is registered in our online store,

• in the capitals of prefectures within 3 working days from the moment your order is registered in our online store,

• in other areas within 4-5 working days from the moment your order is registered in our online store, with the exception of remote areas where delivery can take 5 working days. Our company is not responsible for any delays due to force majeure or events beyond its control. Indicative and not limiting, our company is not responsible for causes of delivery delay due to delays in customs, intermediate loading-unloading areas, transport strikes or any other type of strikes that affect the delivery of products to our company warehouses by our suppliers, etc. In any case of any delay, our company will make every effort to contact you on the information you have provided to it, in order to inform you about it and to consult with you about the new delivery or the delivery of another product. Although our company takes every possible measure to respond to your need for information regarding the possible unavailability of a product, there is a possibility that there will be an unexpected shortage or unavailability of the product from our suppliers even after your order has been confirmed. In this case, our company will again make every effort to contact you on the information you have provided to it in order to inform you of any possible completeness and to consult with you about the new delivery or the delivery of another product or the cancellation of the order free of charge for both parties and the interest-free refund of any money you may have paid within a reasonable period of time.

Any custom charges or duties are the sole responsibility of the buyer.


Returns are not accepted.


Our company takes all the necessary measures so that all products are packed in a particularly careful way so that you receive them without damage. It is rare that you receive a product with a defect. If you receive the product without expressing a specific reservation, it means that you have unconditionally received the product from our company. You may return the product or part of the product that is defective or damaged to the carrier that delivered it to you at no cost to you, in the event that at the time of receipt you find that there is damage and/or a defect in it. You can inform us immediately at the e-mail: by notifying us if you wish to be sent a new product to replace the worn or defective one or if you wish to cancel the order, in which case we will return the money you have paid interest-free . In case you choose to be sent a new product for replacement, we will immediately send you a message confirming your new order.


When and how can you cancel your order?

Up to 2 hours after payment.


Both the company and the consumer are committed to the correct use and operation of the website based on good faith and business ethics. In order for the access to to be correct and complete, the activation of the JavaScript language as well as the ability to download cookies is required in the browser. Also, you must have installed an Internet Explorer version above 6 or a Mozilla Firefox version above 3.5 or another equivalent web browser version. We also recommend the use of the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user – consumer – member of acknowledges and accepts that in order to use some of the services of he may need to download certain upgraded electronic programs to his PC. The Company reserves the exclusive right, and the consumer accepts it unreservedly, to permanently or temporarily stop the operation of with or without warning to the users/members and visitors of In any case the user – consumer – visitor – member undertakes and accepts that they will not use to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene , libelous, is a violation of another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations (such as inside information , proprietary and confidential information acquired or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes, files or programs , which are designed with the purpose of interrupting, causing damage, destroying or disrupting the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any Content is used to collect or store personal data about other users. The company works daily for the correct and accurate publication of all information regarding the products it promotes and displays from However, our company is not responsible for any errors in the context of the operation of the electronic department store, in the listed and displayed information (such as indicatively the indicated price, availability, photo, item, etc.) which may be indicatively due to technological failures and errors , typographical and/or “human” errors and/or incorrect information from suppliers even through its negligence. Please, in case you find any error before and/or after completing your order, send us a relevant e-mail at and/or contact us at tel. 801 700 7791. In any case, however, if you find an error, please do not proceed with sending an order request before notifying our company to clarify the specific issue. Our company’s commercial strategy and pricing policy are fully in line with competition protection provisions. For this reason, the prices of the products sold at may differ from other similar products sold at other points of sale, since our company occasionally offers product offers or other promotional actions whenever it deems it necessary for the most favorable achieving its business goals. Our company has the exclusive right to change the price of any product, at any time, without reason and without prior notice.


The entire content of is the subject of intellectual property of the company and is protected by the relevant provisions of the current national and international legislation and international conventions on intellectual property. The texts, all kinds of files, brands/logos, the format (layout) of, programs, photos, plans, commercial and financial data, etc. are mentioned indicatively. They are not the subject of intellectual property of the company us copyrights of third parties such as e.g. partners, collaborating bodies, etc. It is expressly prohibited to copy, distribute, store, reproduce, republish, transfer, process, modify and any related action on the above data, in whole or in part, without the express prior written consent of the company . Any actions contrary to the above prohibition may constitute an infringement of the intellectual/industrial property rights of our company. The company expressly reserves all legal rights to claim any positive and consequential damages caused to it. The company has the possibility of commercial exploitation (either by itself or by third parties) of all the data displayed on as well as the modification of these data at any time it wishes with or without prior notification to the users – consumers – members of monogramroasters. gr, who unreservedly accept the above possibility of the company.


Our company takes every possible care to receive your complete and correct information from you. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to your sending incorrect personal information. In particular, any notification that will be made to the email address that you will have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you have provided. The same applies to the contact and shipping address of the products as well as the contact telephone numbers. In any case, you are required to update your information every time there is a change in it. For your own better service and to facilitate your future purchases, you should register as a user (log in) when you first send an order request to our company, therefore when you first send an order request – visit we ask you to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). During your registration as a registered user, the company may and you as a registered user accept the installation of a system of session cookies exclusively and solely for the purpose of identifying you and your transactions for the creation of your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the exclusive purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit Session cookies are deleted as soon as you log out as a registered user. Our company collects your absolutely necessary personal data, exclusively and only in the context of conducting transactions with and our communication with you for the completion of the transaction between us. In any case, you have the possibility of unrestricted access to your data and to request the deletion of your data. You are also entitled to exercise all your rights from articles 11-13 of Law 2472/1997 at any time. In any case, your details are kept by our company only for as long as you are a registered user of and/or for as long as your transactions with us are carried out and are deleted as soon as you are deleted as a user and/or the transaction with you is completed . Your personal data are not communicated to any third party and are managed exclusively by our company, with the exception of: i) those data that relate to the execution and settlement of electronic payments via credit card and ii) the data that are absolutely necessary for the execution of the of your order from the companies cooperating with us. All of your data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. Also, all of your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all necessary measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions. The user – consumer – member of should also protect the confidentiality of his data and not make disclosures to third parties (even through his negligence) nor allow the use of his data by third parties. It is also recommended to change the user code (password) at regular intervals. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the user – consumer – member of Finally, in order to complete the order process, you accept the sending of automated or personalized electronic messages both directly to your PC and personally to the electronic address you have notified us as well as any telephone communication on the telephones you have notified us, by employees of the company us.


Our company takes all the necessary measures (encryption of data, etc.) to seamlessly secure personal data and transactions. In particular, our company cooperates with the Comondo company, which encrypts every element entered by the user in 128-bit format for security. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption is valid at all stages and all procedures of transaction and sending of your personal data – data to and from such as, for example, in the shopping cart, in the wish list, on your personal registered user page, on the registered user account creation page (log in), in the order form, during the transfer of data to and from the company, etc. Also during the process of making payments by credit card, the credit card details are protected with the 256-bit encryption method. The information remains encrypted and is not disclosed to any third party. The codes used for your identification are: i) the Login Code (e-mail or username) and ii) the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal data. You can change the above codes at any time and as often as you wish. The only one who has access to your details is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of its loss or leakage, you should notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person. We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols to create your codes.


The user-consumer-member of expressly, irrevocably and unreservedly accepts the absolute right of the company to stop the use of his/her access codes to the services of and to stop making available the content and information of whenever she considers that the present conditions are violated by him. Also, the company may interrupt, suspend or modify the operation of in whole or in part, permanently or temporarily at any time with or without prior notice to the user – consumer – member of The company is not responsible, in the event that for any reason, including the case of negligence, the operation of is interrupted or access to it becomes difficult and/or impossible and/or, despite the observed security measures, “viruses” are detected or other harmful software and are transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the website, making it difficult to use or causing problems in its proper operation or intercepting personal information data of customers and registered users of Furthermore, the company bears no responsibility in relation to the consumer’s communication with third parties who may be advertised on, while it is not responsible for any issue that may arise from the conclusion of any kind of commercial transaction between the user/member and the third party advertiser. Also, our company is under no circumstances liable for any legal or civil and/or criminal claims, nor for any damage (positive, special or cumulative which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from users – consumers – members of or third parties for reasons related to the operation or non-functioning and/or use of and/or to inability to provide services and/or information available from the company through and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it and/or security gaps created. In any case, however, and as long as any of the above is due to proven fraud on the part of the company, the company is only responsible for covering any positive damage of the injured party that originates and is directly related to the above and the company’s fraud. Likewise, all the limitations of liability listed in these terms of use, which the user – consumer – member of recognizes and accepts in their entirety, as valid and in accordance with good faith and business ethics, apply.

XIV) LINKS TO OTHER SITES may contain references to websites, for the content and services of which no one is responsible. The company does not guarantee the continuous and safe accessibility of websites, which may contain references to In addition, our company bears no responsibility for the content and services of these websites and for any problem that may arise during the visit – use of the websites in question, the user – visitor must contact the respective websites directly, which are solely responsible for the recovery of the problem in question. The company in no way accepts or adopts the content or services of the websites and pages to which it refers nor should it be considered to be connected to them in any way.


• Acceptance of terms: The user – consumer – member of the website declares that after reading these terms, he accepts them unreservedly in their entirety, as well as that he expressly, irrevocably and unreservedly acknowledges that they govern all services provided by monogramroasters. gr, throughout his navigation on the website and/or his transaction with the website.

• Modification of terms of use: These terms of use may be modified at any time and without reason by the company, with or without prior notice. Any modification of the terms is automatically effective upon their posting on the website.

• Invalidity of a condition: In the event that one of the aforementioned conditions becomes invalid, it does not imply the invalidity of the remaining conditions of this Agreement.

• Delay in exercising a right: Any delay by the parties (company and consumer) in exercising part or all of the rights arising from these terms, does not result in a weakening or waiver of the right in question which can be exercised at any time at a later stage and against reasonable judgment of the right holder.

• Litigation – Applicable Law: For any dispute that may arise in relation to the operation and use of our website, the Courts of the city of Chania are competent. For any dispute regarding the interpretation and application of these terms and conditions, as well as for any other issue regarding the use of, Greek Law shall apply.